Wikis used as corporate Knowledge Bases

An Opensource Solution

Taba Zimmerman


Sharing of information across departments and office locations is crucial for any business, large or small. However, managing an abundance of that information such as various documents, policies, handbooks, etc. can be inefficient and unorganized, even using a shared drive. One solution for managing internal documents are wikis. Wikis offer the capability of editing information instantly, provide a simple platform for internal collaboration, and acting as a comprehensive document repository.


Dokuwiki, is a simple to use, highly versatile, open source wiki software that does not require a database.

Recently, BeCloud assisted a customer with developing a solution to an information management problem by creating a corporate knowledge base using wiki software. The chosen platform to provide this solution was Dokuwiki, a simple to use, highly versatile, open source wiki software that does not require a database. This knowledge base offers the ability to create, store and edit company documents and internal information across all departments as quickly as the information changes. 

Knowledge bases can be implemented fairly quickly and for little to no cost.

Using a wiki as a knowledge base provides an easy-to-follow structure and gives users the ability to perform edits in real-time. Having a knowledge base can provide quick essential access to necessary information throughout a company, which can produce positive outcomes such as increased productivity, efficiency and collaboration. By utilizing an open-source wiki software, these knowledge bases can be implemented fairly quickly and for little to no cost.

 

Simple solutions utilizing modern technology

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